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Warranty Information
 ROCKWELL 5-YEAR LIMITED WARRANTY
Limited Warranty:
Each RockWell new
construction window well product will be free from defects
in materials or workmanship that substantially impair
operation or performance in the building in which they are
originally installed for a period of up to five (5) years
from the date of purchase. This limited warranty includes
product repair and replacement at no charge and any skilled
labor (provided or arranged by RockWell) necessary to repair
or replace the window well.
Special Conditions:
Replaced or repaired
products are covered for the balance of the original
warranty period only. RockWell reserves the right to refund
the purchase price in lieu of repair or replacement as
stated herein. Contractors must use standard reasonable care
in backfilling window wells and must adhere to standard
residential backfill procedures or this limited warranty may
become void.
How To Request
Assistance/Making a Warranty Claim:
If you have a problem
with your RockWell product, contact your distributor, Summit
Contractor Supply, Inc., and we will pass your warranty
request on to RockWell, Inc.
To respond, we need the
following information:
• How to contact you.
• The address where
the product can be inspected.
• A description of
the problem and the product (photographs are helpful).
What We Will Do:
RockWell will
acknowledge receipt of your claim (generally within seven
business days), investigate your claim and take appropriate
action (generally within 30 days after notification). If the
product does not have a defect covered by the warranty,
RockWell may charge an inspection fee for any onsite
inspection that is required or that you request. Because
manufacturing materials, techniques, and model series can
change, replacement part(s) may not be an aesthetic match to
the original. If repair is not practicable and replacement
is not reasonably available, then RockWell, in its sole
discretion, may choose to refund the purchase price of the
affected unit. In no event shall RockWell’s liability
hereunder exceed the purchase price of the affected
products.
Additional Features:
This limited warranty
covers only defects in material or workmanship of RockWell
products. Without limitation, RockWell is not liable for
defects, conditions or damage related to:
• Failure due to
misuse or abuse, and damage caused by failure to provide
maintenance, by alteration or modification to the
window-well. Alterations and/or modifications include, but
are not limited to reinstallation, etc.;
• Any cause beyond
RockWell’s control, such as fire, flood, earthquake, other
natural causes, or criminal acts;
• Installation that
is not in conformance with RockWell’s recommended
installation procedures or good building practices and/or
installation that is not in compliance with local building
codes;
• An application or
condition that exceeds product design standards and/or
certified performance specifications;
• Normal wear and
tear, natural weathering of surfaces and/or fastening
hardware;
Important Legal
Information:
THESE LIMITED WARRANTIES
ARE EXCLUSIVE AND IN LIEU OF ALL OTHER REMEDIES, WARRANTIES,
GUARANTIES OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY
LAW OR OTHERWISE (INCLUDING WITHOUT LIMITATION ANY WITH
RESPECT TO FITNESS AND MERCHANTABILITY). ROCKWELL, INC.
SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES, REGARDLESS OF THE NATURE OF THE CLAIM OR WHETHER OR
NOT OCCASIONED BY ROCKWELL’S NEGLIGENCE. IN NO EVENT SHALL
THE LIABILITY OF ROCKWELL EXCEED THE PURCHASE PRICE OF THE
AFFECTED PRODUCTS. Depending on the state in which you live,
these limitations and exclusions may not apply to you. This
warranty shall not be extended, altered or varied except by
a written instrument signed by RockWell, Inc. This warranty
is effective for all window well products manufactured on or
after 4/1/06. This warranty, together with the RockWell
product specification sheet and installation instructions
for the specific product set out the entire liability of
RockWell with regard to the product. The RockWell product
specification sheet and installation instructions contain
important information related to the RockWell products. If
these materials have not been provided, they should be
obtained from your distributor, by writing to the address
above.


MONARCH MATERIALS
GROUP, INC.
EXCLUSIVE WARRANTY
(This is not a Consumer Product Warranty)
Product Material Warranty
Subject to the terms and conditions hereof and the exclusions set
forth below, Monarch Materials Group, Inc. ("MMG") warrants to its Original
Purchaser (as hereafter defined) that under conditions of normal use and
service: (a) the material will meet the specifications shown on the face hereof;
(b) the material, when shipped, shall be free of defects in material and
workmanship; and (c) MMG will convey good title thereto (the "Product Material
Warranty"). The Product Material Warranty shall commence on the date of
shipment from the factory (the "Shipment Date") and expire one (1) year from the
Shipment Date. "Original Purchaser" means the individual or entity which took
original title to the MMG product or material from MMG.
Insulated Glass Warranty and Paint Warranty
Subject to the terms and conditions hereof and the exclusions set
forth below, MMG warrants to its Original Purchaser against (a) for insulated
glass window products, failure of the glass seal caused by defects in
manufacturing and workmanship (the "Insulated Glass Warranty") and (b) for
powder coated paint products, flaking, peeling, or blistering except
scratching, marring, or abrasions due to transportation, handling, and/or
installation ("Paint Warranty"). The Insulated Glass Warranty shall commence on
the Shipment Date and expire ten (10) years from the Shipment Date. The Paint
Warranty shall commence on the Shipment Date and expire one (1) year from the
Shipment Date.
Exclusions and Limitations
If any window is installed "Above Grade" (as hereinafter
defined), all warranties hereunder are null and void. "Above Grade" means (1) a
window installed without an area wall around the window, or (2) a window
installed with an area wall in which the top of the window frame placement is 8"
or higher above grade level. MMG does not warrant against condensation on any
window frames or windows. Except as described above, the Product Material
Warranty, Insulated Glass Warranty and Paint Warranty do not cover defects or
damage due to any of the following: (a) normal wear and tear; (b) improper
installation; (c) any alteration or modification (including without limitation
any alteration or modification to accommodate a security or alarm system); (d)
accident; (e) acts of God; (f) improper use and/or abuse; (g) failure to perform
reasonable and necessary maintenance, (g) neglect, improper handling and/or
improper storage; (h) exposure to excessive heat and/or cold beyond naturally
occurring conditions; (i) improper removal of any permanent warning or
identification labels or markings on the product; (j) rusting or corrosion of
non-vinyl products or components due to the close proximity to coastal areas or
caused by electrical conductivity or abnormal soil conditions unique to the
installation locale; (k) any inappropriate or unintended use or uses of the
product; (l) minor blemishes in glass; (m) color variation or variations of the
glass; (n) glass breakage for any cause or any reason; (o) subjection to
stresses arising from glass surface temperature differentials or caused by
building settlement or movement; (p) condensation on external surfaces of the
window and/or glass, which may occur as the natural result of humidity and
interior/external temperature differentials; and (q) the gradual, natural
migration of inert gas infills used in insulated glass products.
Disclaimers and Limitations on Remedies
THE WARRANTIES SET FORTH ABOVE ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO
WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
MMG neither assumes, nor authorizes any other person to assume
for it, another liability in connection with the sale of any product. The
warranties described herein are the exclusive remedies for breach. The
warranties herein cover materials only and MMG does not assume any expense or
responsibility involved with the removal and/or reinstallation of any
replacement parts or replacement product. MMG's obligation under the warranties
is expressly limited to, at MMG's option, replacement or repair of any defective
part, component or product. The repair or replacement of covered components
that are defective shall be the Original Purchaser’s exclusive remedy for any
defect in the product. However, if after repeated attempts such repair or
replacement fails to correct the performance problem caused by the defect, the
Original Purchaser’s sole remedy shall be a refund of the amount paid for the
product (in exchange for the return of the product), excluding any
transportation or shipping charges, less a reasonable allowance for use of the
product prior to its return.
MMG’s liability for any repair event shall not exceed the actual
cash value of the product if repaired and MMG’s cumulative liability over the
coverage period shall not exceed the amount paid by the Original Purchaser for
the product, excluding any transportation or shipping charges.
MMG reserves the right to discontinue the model or models
manufactured under these warranties. Any discontinued parts or components may
be replaced with an equivalent part at the sole discretion of MMG. MMG is not
responsible for any color variation in the replacement part or component. MMG
reserves the right to inspect any and all defects in the field. Field
visitations may result in service charges for non-warranty site surveys.
Under no circumstances shall MMG be liable for incidental,
consequential, exemplary or special damages including, but not limited to,
damage or loss of other property or equipment, loss of profits, or other
commercial loss that may be due to a defect in the product or the breach or
performance of MMG, and such damages are specifically excluded. Corrections of
defects in the manner provided herein shall constitute fulfillment for all
liabilities of MMG to the Original Purchaser or any other person whether based
upon contract, tort, strict liability, or otherwise.
Eligibility Requirements and Warranty Claims
The warranties set forth above may be enforced only by the
Original Purchaser. Any claim under the warranties set forth above must be
made in writing and include the Original Purchaser's name, address, date of
purchase, product information from the product label and daytime as well as
evening telephone numbers. All claims and/or inquiries should be forwarded to
the following address:
Monarch Materials Group, Inc.
P.O. Box 250
Waukee, Iowa 50263
Non-Transferability
The warranties described above are non-transferable and limited
to the Original Purchaser as described above.
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